Privacy Policy
Last updated: 01/12/2025
At Lucy Moore Arts, your privacy is important to us. This Privacy Policy explains how we collect, use, and look after your personal information when you visit our website https://lucymoorearts.co.uk/ or purchase one of our original acrylic canvas paintings. This policy is written to align with our Shipping & Returns Policy and reflects how our small artist-led studio operates.
1. Information We Collect
When you place an order, get in touch, or browse our website, we may collect some personal information, including:
- Your name
- Billing and shipping address
- Email address
- Phone number (if provided)
- Order details and purchase history
Payments are processed securely through trusted third‑party payment providers. We never see or store your full payment card details.
We may also collect basic technical information such as your IP address, browser type, and pages visited. This helps us understand how our website is used and keep things running smoothly.
2. How We Use Your Information
We only use your information when it’s genuinely needed, including to:
- Process and ship your artwork safely
- Contact you about your order or any questions you send us
- Provide customer support
- Improve our website and services
- Meet legal, accounting, and tax obligations
We do not sell or trade your personal information.
3. Sharing Your Information
We share your information only with trusted services that help us run our business, such as:
- Payment processors
- Delivery and courier services
- Website hosting or ecommerce providers
These services only receive the information they need to do their job, and nothing more.
4. Cookies
Our website uses cookies to make sure everything works properly and to understand how visitors use the site. You can control cookies through your browser settings if you prefer, though some parts of the site may not function as intended without them.
5. How Long We Keep Your Information
We keep personal information only for as long as necessary to:
- Fulfil orders and provide customer support
- Keep required business and tax records
When information is no longer needed, it is securely deleted.
6. Your Rights (UK & EU)
If you are located in the UK or European Economic Area, you have rights under data protection law, including the right to:
- Access the personal information we hold about you
- Ask for incorrect information to be corrected
- Request deletion of your data where appropriate
- Object to or restrict how your data is used
- Request a copy of your data in a portable format
We collect and use your data to fulfil your order, run our business responsibly, and meet legal obligations.
Other International Rights
If you are located outside the UK or EEA, you may have similar rights under your local laws. We do not sell personal information and will respond to reasonable requests where required.
To exercise any of these rights, just contact us using the details below.
7. Third‑Party Links
Our website may include links to other websites. We are not responsible for their privacy practices, so we recommend reviewing their policies separately.
8. Keeping Your Information Safe
We take sensible steps to protect your personal information. While no system is completely secure, we work hard to safeguard your data.
9. Children’s Privacy
Our website is not intended for children under 13 (or 16 where required by law), and we do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our business or legal requirements. Any updates will be posted here.
11. Contact Us
If you have any questions about this Privacy Policy or how your information is used, please get in touch:
Email: lucymoorearts@gmail.com
Business Name: Lucy Moore Arts
Location: United Kingdom